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A wonderful way of producing a great cup of coffee, I've had the Vienna for over six years and it has needed only one minor repair. If you love coffee this is the machine for you, and the price is very reasonable.
It's easy to use, easy to keep clean, and makes excellent coffee. So far (1 month), I've been very happy.
My husband feeling guilty that he didn't get me anything said I could get my Saeco Vienna. I even saved money as I wasn't going to Starbucks. I had to have it. Well I thought that it was the most amazing thing since sliced bread.
If I can get the seller to fix or replace it, I will be greatful. Please don't use this review to not buy this machine, use it to be informed. His wife is Italian and you know how they love their coffee. I ran to the computer. My 21 year old son even said "best investment we ever made" (why he said that confuesed me as he didn't put a dime towards it).
However, I believe it is because it was used. After much begging and pleading (my husband was amazed at the cost and said I couldn't get refurbed),internet surfing, when mothers day finally rolls around. After sending messages to 2 people who bought it refurbished, I took the chance. Then buy local only (the company I bought it from is in New York and I am California, Hello.).
I first used this machine at my fathers house. It truly is a great machine, but it stopped working. My husband warned me about refurb and I haven't even had it a month. If not I plan on buying the same machine NEW w/ extended warranty as there are many moving parts. They weren't as bitter as the espresso. It is great and worth every penny if bought new. You can turn the dial and with a touch of a button get the most aromatic cup of espresso and again w/ a turn of the dial and the push of a button get a perfect afternoon Cafe Americano to have w/ your biscotti.
Once in your home you will truly enjoy every single cup that it runneth over with. The result is the best but the beans we used (yes used, details following praise) was italian roast beans. It was such joy. Never if you can help it, buy reburbished unless it comes w/ and exceptional warranty. Plus keep in mind the money you will save not going to Starbucks or the local coffee house.
I must confess within the last year we will have had to send it to a coffee repair shop two times for cleaning. I just purchased my 2nd Saeco Vienna Espresso Machine. ***Love it***We purchased our first one 2002. But for using this machine everyday for this long @ 5 shots a day or more. We have gotten our moneys worth and we paid higher than this price 5 years ago.
Can't find parts anywhere. Repair facilitys are very limited and none in my area however the machine lasted five years so i give it four stars.Heating element burned out.
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